Aims:

• to increase understanding of good practice principles for the effective involvement of service users within projects
• to explore ways to increase service user involvement in all aspects of your project, from planning through to management committee level

Objectives:

• to identify the principles and values behind service user involvement
• to explore methods for increasing service user involvement
• to consider a range of good practice issues
• to develop a checklist to support the effective development of service user involvement within organisations

Times	Session Content	Methods
9.30	Introductions and climate setting Aims and Outline	Input, pairs & whole group
10.00	Session One: Principles and values for involving service users Project starting point assessments – initial considerations Barriers to involvement	Input Whole group Individual exercise
11.30	Break
11.45	Session Two: Theories and areas of involvement Potential benefits to service users and organisations Project Planning, Project Delivery, Consultation, Evaluation, Steering groups and Management Committees	Input Small groups Whole group
12.30	Lunch
1.30	Session Three: Methods and ways to involve service users Exploring a range of ways to involve service users Identifying support Delegating or dumping?	Input Small groups Whole group
3.00	Break
3.15	Session Four: Good practice issues - validating and recognising service user involvement Working practice points Checklist to ensure effective involvement Evaluation	Input Individual exercise
4.30	Close