
Difficult and aggressive behaviour print version \| course feedback
Contribute to the management of difficult and aggressive behaviour by developing practical approaches to use in your workplace. Develop your self awareness and build confidence in responding to incidents. (This is not a course in self defence or break away techniques.)

Duration: This is a one day course Tutor(s): Sue Eusden. Dates:
14/10/2010
26/05/2011

Notes:

Course Outline

To develop confidence understanding and skills in dealing with difficult & aggressive behaviour in work related settings

To increase understanding of violence, its causes and context
To explore their own and others responses to anger and aggression
To examine what happens in a violent incident
To determine their own strengths and weaknesses and those of their working environment
To develop strategies for preventing and dealing with difficult & aggressive behaviour

Agenda

Day 1

Times	Session Content	Methods
9.30	Introductions & Climate Setting	Input & pairs work
10.00	Understanding Difficult and Aggressive Behaviour What is it? Contributory factors - what makes people angry? What makes them aggressive? The process of violence.	Input, quiz, small group work
11.00	Break
11.15	Exploring Strategies and Skills Dealing with violent and aggressive incidents	Case studies
12.30	Lunch
1.30	Self Awareness The Drama Triangle	Input, pairs & small group work
2.15	Applying Strategies to Participants Own Experiences or Practising Responses	Pairs work
3.00	Break
3.15	What Happens Afterwards Taking it back to the workplace - action plans	Input & individual reflection
4.30	Close

DANOS Units - AB3