
Conflict Resolution print version \| course feedback
This course is designed to equip participants, especially those responsible for others, with the skills and knowledge they need to resolve conflict. It is a highly interactive and practical course enabling participants to work through real issues based on their own experiences.

This course is only available in-house

Notes:

Course Outline

Aim:

To equip participants with the skills and knowledge they need to resolve conflict.

Participants will have opportunities to:

explore negative and positive aspects of conflict
identify practical strategies for overcoming obstacles
identify personal conflict styles
reflect on people’s differing values & beliefs
chart conflict situations as a practical way to examine and act
identify best practice in setting the scene for negotiation
identify ways to deal with inappropriate behaviour

Agenda

Times	Session Content	Methods
9.30	Introductions. Domestics. Course outline. Group learning agreement.	Small group work. Feedback
10.00	Session One - Conflict Negative & positive aspects of conflict. Key obstacles to handling conflict. Own individual conflict management styles.	Group work. Group discussion. Individual work.
11.15	Break
11.30	Session Two – Interventions How conflict escalates and the importance of time. Strategies to overcome conflict situations. Assertive communication to reduce conflict – a way to deal with inappropriate behaviour.	Trainer input & discussion. Small group work. Feedback. Group discussion & trainer input.
1.00	Lunch
2.00	Session Three – Intervention (2) Charting conflict to enable close examination of all issues for all people involved Values and beliefs – understand & celebrate difference Negotiating ‘win-win’ – best practice for setting the scene for mediation	Small group work – practical using own conflict situations . Participative discussion. Group work.
3.15	Break
3.30	Session Four – Practice Practice with scenarios	Group work
4.15	Course Review
4.30	Close