De-escalation skills & challenging behaviour
Course overview:
A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to de-escalate conflict situations and challenging and aggressive behaviour.
Aim(s):
To develop understanding and introduce skills helpful for de-escalation and managing challenging behaviour.
Objectives:
By the end of the session participants will have had opportunities to:
- Consider what happens when situations escalate
- Reflect upon personal responses
- Begin to consider skills and strategies to help prevent and de-escalate scenarios
Maximum group size: 12
Online course – delivered over Zoom.
Enquire or book in a meeting with us
Your trainer(s)
Susan Lawrence
Susan is a creative trainer, group and reflective practice facilitator with over 30 years’ experience. Susan’s work is influenced by her previous varied roles in the Voluntary and Community Sector, Social Work and Dramatherapy, and from her current work facilitating & training in trauma based, reflective practice clinical support groups. Susan is qualified in Youth & Community Work, Social Work, Creative Supervision, Adult Education and Dramatherapy.
Susan offers a responsive approach that helps people feel at ease. Key threads within her courses are authentic communication, developing confidence and empowerment work for individuals and the communities they work within. Susan uses inclusive and creative methods to maximise learning, enjoyment and skills development.
Ben Howie
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trainingexstg
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All of our courses can be adapted for your organisation or region. We’ll work with you to design flexible or bespoke responses to meet specific individual and organisation needs.
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